Last reviewed: 2026-09-12
FastEx COD Payment Cycle: Merchant Reimbursement and Settlement Guide
A plain guide for online shops and business sellers using FastEx cash on delivery: when you get paid, how to check statements and how returns affect you.
Managing Cash Flow With FastEx Cash on Delivery
Many online shoppers in Pakistan pay cash on delivery. For online sellers, how quickly the courier turns that cash into money in the bank affects how much stock they can buy.
FastEx pays COD money to sellers by bank transfer. This guide explains the payment schedule, how to check statements on the seller portal and what happens with returns.
When You Get Paid: Business Accounts vs Walk-In Sellers
How and when you are paid depends on your type of account.
Business Sellers
Registered business sellers are paid twice a week. The money is sent to your bank account by Interbank Funds Transfer (IBFT).
- Statements show each tracking number (CN).
- Payments are made by IBFT.
- Statements are on the COD portal.
Walk-In Sellers
Sellers who book single COD parcels at an express center have a 48-hour window for checking and payment after the parcel shows as delivered. Ask the counter how the payment reaches you.
- Individual consignment note receipts.
- Bring your CNIC if you collect anything at the counter.
- Ask about any charges taken from your payment.
Checking Statements on codportal.daewoo.net.pk
Business sellers check their payments on the COD portal at codportal.daewoo.net.pk. It shows statements for each parcel:
What to Look For in Your Statements
For help with logging in and keeping your account safe, read our FastEx customer portal login guide.
Returns (RTO) and What They Mean for You
Parcels that cannot be delivered cost sellers money. FastEx has a clear two-attempt rule:
First try: If the buyer is not home, cannot be reached or asks for another day, the rider records a problem status such as “Customer Not Available”. The parcel is held at the local branch for 48 to 72 hours.
Second try: During that time the buyer can arrange another delivery through the helpline. If the second try also fails, or the buyer refuses the parcel, it is sent back to the seller (“Return to Origin”).
Return charges: A returned parcel means no cash is collected. Ask FastEx what return charges apply under your agreement.
If a Payment Looks Wrong
If your statement shows a deduction you did not expect, or a delivered parcel that was not paid, contact FastEx:
Helpline: 042-111-007-009
Email: cx@daewoofastex.pk
What to send: Give the tracking number (CN), the part of your bank statement and a screenshot of the delivery update.
Common Questions About FastEx COD Payments
How often does FastEx pay COD money to sellers?
Registered business sellers are paid twice a week. The money is sent to the seller’s bank account by Interbank Funds Transfer (IBFT).
How long do walk-in sellers wait for COD payment?
Walk-in sellers who book COD parcels at an express center have a 48-hour window for checking and payment after the parcel is delivered.
Where can sellers see their payment statements?
Sellers can log in to the COD portal at codportal.daewoo.net.pk to see statements listing each tracking number (CN) and the payment made.
What happens to parcels that cannot be delivered?
FastEx tries to deliver twice. If both tries fail, the parcel is sent back to the seller (Return to Origin, RTO). Ask FastEx about any return charges in your agreement.