Customer Assistance Directory

FastEx Helpline Number, Email and WhatsApp

FastEx phone number, WhatsApp, head office address, support emails and what to have ready before you call.

Independent Directory Notice: FastExTracking.pk is an independent tracking guide. FastEx does not run or approve it. Below are FastEx’s own contact details for customer help.

Last reviewed: 2026-09-09

FastEx Customer Care Contacts

Source: FastEx Official Website

FastEx helpline (UAN)

042-111-007-009

Call about home delivery, tracking, the rider or a problem with your parcel.

Customer Support Email

cx@daewoofastex.pk

Write to FastEx about tracking, address changes and delivery claims.

Verified Head Office

FastEx’s website lists one office address: its head office in Lahore. We do not list other branch addresses or city phone numbers, because FastEx does not publish them and we will not guess.

Lahore (Head Office)

231-A Ferozepur Road, Kalma Chowk, Lahore, Punjab.

042-111-007-009

Should You Call FastEx or Track Online?

Track online to check:

If your parcel has left the sender’s city.
If the parcel is out for delivery.
The latest scan and its time.
Understanding delivery milestone definitions.

Call the FastEx helpline to:

Correct a wrong phone number or address.
Ask FastEx to hold the parcel so you can collect it.
Report a damaged parcel or missing items.
Ask about a problem with cash on delivery payments.

What to Have Ready Before You Call FastEx

1. Consignment Number

Your tracking number from the receipt or SMS.

2. Recipient Contact

The phone number on the booking.

3. Booking date and city

Where the parcel was sent from and the date.

4. Pen & Paper

Write down the name of the person you spoke to and any complaint number.

Helpline Frequently Asked Questions

What is the FastEx helpline number?

The FastEx helpline (UAN) is 042-111-007-009. You can call it from any landline or mobile in Pakistan.

What is the FastEx customer support email?

For questions about a parcel, proof of delivery or billing, email cx@daewoofastex.pk or fastex@daewoofastex.com.

When can I call FastEx?

FastEx’s call centre hours are not published anywhere we could check, so we leave them out. FastEx delivers Monday to Saturday, between 9:30 AM and 6:00 PM, so calling on a working day is best. You can also message FastEx on WhatsApp at 0311-2222490.

Can FastExTracking.pk change my delivery or send a rider?

No. FastExTracking.pk is an independent tracking guide. We never have your parcel. To change the address or ask FastEx to hold the parcel, call FastEx on 042-111-007-009.

What should I have ready before I call FastEx?

Have your tracking number (CN), the receiver’s name and phone number, the booking date and the delivery address in front of you.

Helpful Self-Service Tracking Resources

Frequently Asked QuestionsComprehensive courier Q&As.Tracking Not Updating?Reasons for scan delays.Status MeaningsMilestone checkpoint guide.